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Вопросы и ответы

Имеется инструкция по настройке модема и актуальным вопросам абонента?

- Да, имеется - Скачать

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What documents are needed to connect to the internet for office, agency, embassy?

For connecting internet to office (legal entity) you need to obtain the following documents:

  • Letter on company letterhead with details and factual addresses where the instalation is going to take place signed by director.
  • Guvokhnoma copy (License)
  • Rent agreement copy (if placement is rented).
  • First and last pages of the copy of cadastre (if placement is property)

  • For Agency:

  • Letter on company letterhead with details and factual addresses where the instalation is going to take place signed by director.
  • Copy of agency's certificate .
  • Rent agreement copy (if placement is rented)..
  • The first and last pages of copy of cadastre (if placement is property)

  • For embassy:

  • Letter in company's own blank with details and with conenction instalation actual adress, signed by director
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    Имеется инструкция по настройке модема и актуальным вопросам абонента?

    - Да, имеется - Скачать

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    Why UPLOAD speed is lower than DOWNLOAD speed?

    This is due to a technical characteristics of TDD LTE technology. In addition, higher speed Download is more demanded than Upload. We have optimized our network in order to give our customers the highest Download speed for a more comfortable user experience.

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    Does the remaining unused data roll over to the next month?

    Unfortunately, the remaining unused data does not roll over to the next month.

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    Can I get a static IP address?

    For a static IP address, you must send a letter of request. For convenience, you can contact your account manager who will coordinate the procedure.

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    Can a legal entity pay cash for the Internet service?

    To do this, you can create a three-party agreement on the guarantee of one of the company's employees.

    Required documents:

    • A letter from the company on company letterhead indicating the reasons for insolvency, as well as the passport data and the position of the employee should be indicated.
    • A copy of the passport officer, who will be drawn up a contract of guarantee.

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    Can I connect to the Internet from EVO, if my office does not have a landline phone?

    Yes, it is possible. Our LTE technology operates independently of the urban telephone lines and the service is provided via wireless technology.

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    In what form and where can I pay for the Internet by EVO?

    For individuals:

    - In cash at the cash desk, in the office

    - At any point serviced by PAYNET*

    - Mobile banking system - CLICK *

    - Payment system - MBANK *

    - Payment system - SMS To`lov

    * If you pay through PAYNET, CLICK, MBANK, SMS To`lov you need to give your personal account number - Subscriber ID (not the number of the contract). You should keep a copy of your receipt.

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    Can I use the data plan intended for individuals in my office?

    Data plans for individuals are only for private use. We do not connect organizations to the data plans for individuals.

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