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FAQ

How can I check where my traffic is going / which computer uses the most traffic?

The most optimal way is to install a server and utilities to control access to the Internet. With the server installed you can monitor your computers online, what computer use most resource (downloading music, watching video e t. c). Also, you can also set speed limit for users.

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Why UPLOAD speed is lower than DOWNLOAD speed?

This is due to a technical characteristics of TDD LTE technology. In addition, higher speed Download is more demanded than Upload. We have optimized our network in order to give our customers the highest Download speed for a more comfortable user experience.

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Does the remaining unused data roll over to the next month?

Unfortunately, the remaining unused data does not roll over to the next month.

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Can I get a static IP address?

For a static IP address, you must send a letter of request. For convenience, you can contact your account manager who will coordinate the procedure.

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Can a legal entity pay cash for the Internet service?

To do this, you can create a three-party agreement on the guarantee of one of the company's employees.

Required documents:

  • A letter from the company on company letterhead indicating the reasons for insolvency, as well as the passport data and the position of the employee should be indicated.
  • A copy of the passport officer, who will be drawn up a contract of guarantee.

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Can I connect to the Internet from EVO, if my office does not have a landline phone?

Yes, it is possible. Our LTE technology operates independently of the urban telephone lines and the service is provided via wireless technology.

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In what form and where can I pay for the Internet by EVO?

For individuals:

- In cash at the cash desk, in the office

- At any point serviced by PAYNET*

- Mobile banking system - CLICK *

- Payment system - MBANK *

- Payment system - SMS To`lov

* If you pay through PAYNET, CLICK, MBANK, SMS To`lov you need to give your personal account number - Subscriber ID (not the number of the contract). You should keep a copy of your receipt.

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Can I use the data plan intended for individuals in my office?

Data plans for individuals are only for private use. We do not connect organizations to the data plans for individuals.

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Can a private individual pay by bank transfer?

Yes. To do this, a tripartite contract of guarantee should be made.The Subscriber (should have a passport) and the Guarantor should come to the office (and have a letterhead and stamp) to write a declaration.

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Why you are not giving static IP to individuals?

Number of static IP is limited and valid for legal entities only.

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